A cold room or a store rarely picks up WiFi. The app is built for that: it works offline and then syncs on its own.
What happens without a connection
- Nothing changes on screen, no banner appears: you carry on opening modules and saving your records as normal, with the usual "Information saved" message.
- Entries are kept on the device, with their real date and time.
- As soon as the connection is back, they are sent automatically.
One exception: the Drive, which uploads files straight online and therefore needs a connection.
If an entry seems to be missing
- Check that the device has found a network again.
- Reopen the app to trigger the sync.
- Check the date selected in the module: a record saved yesterday shows on yesterday's date.
Do not log out with data still pending
Logging out removes any data that has not yet synced from the device. The app warns you about this; the same applies when you switch to another site in multi-site.
If a record still cannot be found, do not log out and do not reinstall the app: keep the account open and contact support. That is what makes it possible to recover the entry from the device.